78 Abbotsford Crescent, R2M 2S7, Winnipeg (CA), MB
1-204-573-3681

About

I'm a dedicated, curious technology professional with experience building, supporting, and troubleshooting a wide range of technologies and distributed applications at a massive scale. I enjoy leveraging open-source software when solving infrastructure problems and believe that contributing back to the community is essential. I thrive on building automation that reduces toil for operators and unlocks value for customers.

Experience

Northfield IT

April 2019 - Present
Team Lead, Observability and Performance Engineering

Lead a team of technology professionals responsible for taking applications from their initial deployment to an observable, supportable, and performant production offering that delivers maximum value to the customer.

  • Developed an operationalization pipeline for applications including registration, observability assessment and instrumentation, performance testing, all the way to support-team hand-off.
  • Fostered skill development within the team via one-on-one mentorship, encouraging pair problem-solving, and group working sessions.
  • Lead by example with a systematic, thoughtful, and persistent approach to solving systemic software and infrastructure problems.
  • Architected and built out enhancements to a distributed observability infrastructure featuring an open-source toolchain.
  • Prioritized and planned work in collaboration with multiple different stakeholders.
  • Participated in an established incident management practice including alert triage, troubleshooting, remediation, and preventative fixes.
  • Lead blameless incident post-mortems to augment team members' understanding of what happened and what can be improved upon in future scenarios.

Northfield IT

July 2015 - April 2019
Technical Services Consultant

Part of a diverse team of individuals responsible for architecting, building, deploying, and supporting the applications and infrastructure that powers some of the largest sports organization websites on the internet. Duties include troubleshooting and diagnosing a broad range of issues, including CDN cache problems, load balancer configuration, all the way down to JVM tuning on several platforms that serve hundreds of millions of requests per day.

  • Assisted with the delivery of a new technology stack that enabled the migration of 32 websites to a new platform in one year.
  • Provided the highest level of professionalism and customer service when communicating and troubleshooting with clients, developers, and teammates.
  • Demonstrated excellent troubleshooting methodology in a rapidly changing environment.
  • Provided thorough incident reports including detailed root cause analysis.
  • Member of the live event support team and participated in on-call rotation for application-related issues.

Juggernaut Computers

May 2014 - April 2015
Computer & Network Technician
  • Demonstrated strong problem-solving skills when troubleshooting and solving network and server issues.
  • Provided excellent customer service responding to support requests via telephone, email, and remote assistance.
  • Delivered value by writing custom Powershell scripts and implementing Nagios network and server monitoring system.
  • Worked as part of a team in the designing, building, configuring, and troubleshooting of client personal computers and servers.

Education

Assiniboine Community College

2013 - 2015
Diploma
Computer Systems Technology
GPA: 4.443

Brandon University

2009 - 2013
Bachelor
Music (Honours)
GPA: 3.97

Volunteer

The Meeting Place Church

February 2015 - Present
Worship Band Member

Keyboard player for mainstage worship team band that serves on Sunday morning services.

Christian Heritage School

August 2014 - April 2015
Volunteer Network/Desktop Support
  • Assisted in the deployment and management of a new fleet of laptops.
  • Provided prompt support through email and one-on-one assistance.
  • Responsible for firewall maintenance and management.
  • Managed the support of an educational 3rd party application for Linux clients.

Awards

30 May 2015
Gold Medal
Skills Canada National Competition

IT and Network Systems Administration (Post Secondary)

10 April 2015
Gold Medal
Skills Manitoba Provincial Competition

IT and Network Systems Administration (Post Secondary)

10 April 2014
Gold Medal
Skills Manitoba Provincial Competition

IT and Network Systems Administration (Post Secondary)

7 June 2014
Bronze Medal
Skills Canada National Competition

IT and Network Systems Administration (Post Secondary)

30 April 2014
Manitoba Smart Network Inc. Scholarship
Assiniboine Community College

Skills

Troubleshooting
  • Log analysis
  • Packet captures
  • Curl
  • Dig
  • Netcat
  • Critical Thinking
Systems Administration
  • Apache HTTP Server
  • CDN configuration
  • Chef
  • DNS
  • Docker
  • Elasticsearch
  • F5 load balancer
  • Grafana
  • Graylog
  • Jenkins
  • Kibana
  • Kubernetes
  • Helm
  • Linux
  • Logstash
  • LVM
  • MongoDB
  • MySQL
  • Nagios
  • NetApp
  • Nginx
  • Prometheus
  • Redis
  • TLS Certificates
  • Vmware
Interpersonal Skills
  • Team Leadership
  • Customer Service
  • Incident Management
  • Peer Mentorship
  • Strong Written Communication
Languages
  • Node.js
  • Go
  • RegEx
  • Bash
  • Ruby
  • Powershell
  • Javascript

Languages

English
Native speaker

Interests

Music
  • Piano
  • Sound Design
Cheese
  • Blue
  • Brie
  • Old Cheddar

References

Available upon request